Return and Refunds Policy
Returned Goods and Guarantee
- Returned goods, other than major equipment, will be accepted for either full or part credit, or exchange providing they are in the original condition, resalable and contain the buyers account details and invoice / and or order number are quoted. There may be exemptions to types of product deemed returnable, please see the individual product information and T’s & C’s for further details.
- F2 Medical Supplies do not supply pre-paid / printable returns labels, and do not provide the cost of return unless explicitly agreed otherwise. For return of an item received with fault or in error please contact our team on 0116 319 1182 / sales@f2medicalsupplies.com. The buyer may be responsible for arranging return postage to be credited / refunded upon return with proof of costs. For large item returns, please contact our team if courier collection is required. Collection fees may apply.
- All returns must be suitably packaged. F2 will not be responsible for items damaged during transit.
- Items with shipping labels on the original packaging will not always be credited.
- The goods must be returned within 30 days of receipt and in a readily saleable condition, unused and with all packaging, instructions and guarantees.
- F2 Medical Supplies will not accept responsibility for goods returned by the buyer which are lost or damaged in transit.
- Returns containing goods which are not faulty or defective may be partial to a collection fee or re-stocking charge.
- To minimise the risk of contamination and for our colleague’s safety please do not return used / opened PPE or contaminated equipment. If you are returning used equipment for repair / service, please ensure the item has been correctly sterilised before sending. If you have any queries regarding this, please don’t hesitate to contact our team via telephone or email.
(This does not affect your statutory rights)
Please send all returned items accompanied with the attached returns form which can be downloaded here: