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Terms & Conditions

All users of this site agree that access to and use of this site is subject to the following Terms and Conditions and other applicable law. If you do not agree to these Terms and Conditions, please do not use this site.

Prices & Delivery 

Our prices are subject to the standard rate of VAT. Free delivery applies to mainland UK only Exc. Northern Ireland. Deliveries outside of UK mainland excluding Northern Ireland, are subject to an alternative delivery charge. For delivery quotations outside of the listed delivery regions, or any questions, please call us on 00 44 (0) 116 319 1182.

F2 Medical Supplies Ltd are not liable for the full cost or cover of return, replacement or exchange of goods ordered, including in the following circumstances: Error on the customers part, unwanted after purchase, incorrect product ordered, or change of mind after purchase – unless there is a manufacturer defect. We retain the right to refuse return of opened or damaged goods after receipt of items. 

F2 Medical Supplies Ltd may not have the ability to process and refund returned items which do not include return information / our returns form / customer details. Our company will not be liable for items lost or damaged in transit during a return. 

Items returned after 30 days may not be accepted for a complete refund. Items which were not faulty or defective may be partial to return charges. This can include a collection fee if you have requested a pre-paid label or courier collection from F2 Medical Supplies Ltd, and/or a restocking charge of up to £15.00 (+VAT) which will be calculated based on the situation of the return and product/s being returned. 

Goods Received

Please note, you must inform F2 Medical Supplies of any shortages / missing items within 5 days from receiving your delivery. You must inform F2 Medical Supplies of any faulty or damaged items within 10 days from receipt of goods. You must inform / return any items to F2 Medical Supplies within 30 days from receipt of goods, in a resalable condition, subject to our return T&Cs. For more information on returning goods please visit our returns section. All goods will be the property of F2 Medical Supplies until paid in full. 

Credit Accounts

If you have submitted a credit account application with F2 Medical Supplies Ltd which has been accepted, goods will be released on order under a 30 day notice period with a credit limit issued which will be based on a soft credit check against the details provided on your application form. (Unless an alternative time frame is discussed and stated otherwise and accepted by F2 Medical Supplies Ltd). All invoices are to be paid to date, either 30 days from receipt of the invoice / or once the credit limited has been reached if before this time. (This is providing that goods have been delivered – F2 must be informed of any missing goods / and or deliveries within 5 days from the order date). All goods received will remain the property of F2 Medical Supplies Ltd until paid in full and orders will be subject to the same Terms and Conditions of those ordered with pre-payment. Upon submitting a request for a credit account you are agreeing to the Terms and Conditions provided by F2 Medical Supplies Ltd, of which can be found online anytime, you may also request a copy of the Terms and Conditions anytime from the provider. 

Breach of the payment Terms may result in the account being placed on hold, and/or closure. If payment is not received within 30 days of the invoice date or within the agreed payment Terms of your credit account, an appropriate reminder will be given. If payment is still not received within an appropriate amount of time and/or there is failure to contact the credit account provider to make suitable payment arrangements, a pre-action letter will be provided, before legal action is taken to begin a claim with the purpose of obtaining any debts owed. This can /may include any interest on the outstanding sum from the date on which payment fell due and any late payment compensation. 


The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the UK and other copyright laws and is the property of F2 Medical Supplies Limited.

The collective work includes works that are licensed to F2 Medical Supplies Limited Copyright 2003, F2 Medical Supplies Limited ALL RIGHTS RESERVED.

Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with F2 Medical Supplies Limited or purchasing F2 Medical Supplies Limited products.

You may display and subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with F2 Medical Supplies Limited or to purchase F2 Medical Supplies Limited products.

Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited unless authorised by F2 Medical Supplies Limited.

You further agree not to change or delete any proprietary notices from materials downloaded from the site.


All trademarks, service marks and trade names of F2 Medical Supplies Limited used in the site are trademarks or registered trademarks of F2 Medical Supplies Limited.

Warranty Disclaimer

This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, F2 Medical Supplies Limited disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement.

F2 Medical Supplies Limited does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components.

F2 Medical Supplies Limited does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise.

Limitation of Liability

F2 Medical Supplies Limited shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if F2 Medical Supplies Limited has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors

In the event that an F2 Medical Supplies Limited product is mistakenly listed at an incorrect price, F2 Medical Supplies Limited reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. F2 Medical Supplies Limited reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, F2 Medical Supplies Limited shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination

These Terms and Conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These Terms and Conditions, or any part of them, may be terminated by F2 Medical Supplies Limited without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


F2 Medical Supplies Limited may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable methods to the address you have provided to F2 Medical Supplies Limited.

Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including an F2 Medical Supplies Limited or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libellous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organisation.

Participation Disclaimer

F2 Medical Supplies Limited does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, F2 Medical Supplies Limited is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, F2 Medical Supplies Limited reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to F2 Medical Supplies Limited in its sole discretion.

Email Subscription

By subscribing to our email sign up, you agree to receive emails from F2 Medical Supplies Ltd. The aim of these emails is to keep customers updated about offers and discounts available, and informed of new product information, articles, product resources, website resources and any company or third-party updates which may impact our web users, such as regarding payment options. Subscription to the mailing list is not mandatory.


The frequency of emails from F2 Medical Supplies Ltd may vary. Emails will be maintained at a reasonable amount and will be spread across the month to avoid any disruption or annoyance to subscribers. This may range between 2-6 per month.

Opting Out

Upon registration, you will receive an email confirming your subscription. You have the right to remove yourself from our email subscription list at any time. If at any time you wish to unsubscribe, please use the unsubscribe or ‘opt-out’ option at the bottom of this welcome email or any subsequent subscription email. Alternatively, please email sales@f2medicalsupplies.com to request removal from our mailing list.

Limited Liability 

We reserve the sole right to either modify or discontinue any sign-up offers or discounts, and any emails at any time with or without notice to you. We will not be liable to you or any third party should we exercise such right. Any new features that augment or enhance the then-current services on this site shall also be subject to these Terms of use. We reserve the sole right to unsubscribe users/ visitors from our email service without notice. We will do so with any subscriber we deem registered with fake data. 


You agree to indemnify, defend, and hold harmless F2 Medical Supplies Limited, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these Terms and Conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links

In an attempt to provide increased value to our visitors, F2 Medical Supplies Limited may link to sites operated by third parties. However, even if the third party is affiliated with F2 Medical Supplies Limited, F2 Medical Supplies Limited has no control over these linked sites, all of which have separate privacy and data collection practices, independent of F2 Medical Supplies Limited. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, F2 Medical Supplies Limited seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site but for sites it links to as well (including if a specific link does not work).